Returns & Exchanges
We want you to love your Oh Polly items, but if you're not completely satisfied, you can return your items within 30 days of delivery for a refund or store credit. Please ensure all items are returned in their original condition with tags attached and the hygiene seal intact.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select your preferred return method and choose between a refund to your original payment method or a store credit with a bonus.
Pack and Label
Print your prepaid shipping label and securely pack your items in their original packaging, ensuring all labels are clearly visible.
Drop It Off
Take your package to the nearest authorized drop-off location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing