Frequently Asked Questions
Everything you need to know about your Oh Polly US order, from shipping to returns.
How long does shipping take within the US?
We offer several shipping options for our US customers. Standard shipping typically takes 3-5 business days, while Express shipping can arrive within 1-2 business days depending on your location.
What is your return policy for US orders?
We accept returns within 30 days of the delivery date. Items must be in their original condition, unworn, with all tags and hygiene seals intact. Please note that return shipping costs may apply unless the item is faulty.
Do I have to pay customs duties or taxes?
For our US customers, sales tax is calculated at checkout based on your state's regulations. Orders under $800 typically do not incur additional customs duties.
How do I find the right size?
We provide a comprehensive size guide on every product page to help you find your perfect fit. Our styles are designed to be body-conforming, so if you are between sizes, we generally recommend sizing up.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna for flexible installments.
Can I cancel or amend my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or make changes to your order once it has been confirmed. Please double-check your shipping address and size selection before completing your purchase.